Refund policy
This policy applies to paid programming consulting services from SyncPortal Consulting Sdn. Bhd. (SSM 201901612256). It is framed with reference to the Consumer Protection Act 1999 and common Malaysian practice for professional services.
Proposed terms — pending business confirmation.
Advisory session blocks
Prepaid technical advisory blocks are refundable within 7 calendar days of written purchase confirmation if no session time has been scheduled or delivered. Once a session date is confirmed or work begins, the block is non-refundable, but unused hours may be rescheduled once within 60 days if we agree in writing.
Project engagements
For fixed-scope integration projects:
- Deposits and milestone invoices are non-refundable once work on that milestone has started.
- If you cancel before we begin a milestone, we refund any amount paid for that milestone minus documented third-party costs already incurred.
- If we cannot deliver due to our default, we refund fees for undelivered work or complete the work at no additional charge, at your choice where lawful.
Service fees paid for a scoped engagement may be refunded within 7 calendar days of written confirmation if you cancel before kickoff and no specialist subcontractor costs have been committed.
How to request a refund
Email info@syncportal.digital with your invoice reference, engagement name, and reason. We acknowledge within 3 business days and process approved refunds to the original payment method within 14 business days.
Consumer remedies
Nothing in this policy limits statutory rights under Malaysian consumer law, including access to the Tribunal for Consumer Claims for eligible disputes up to RM 50,000.
Contact
SyncPortal Consulting Sdn. Bhd. — 71,Jalan Burma, George Town, Penang, 10050 — +60-4-0000-2106
Last updated: 23 October 2026